Making Small Talk: the dos and the don’ts.

I know! Chit-chatting can sometimes be a drag. Nonetheless, it is not only customary, but also necessary in certain situations, as it comes with great benefits. First, having a casual chat is an excellent ice-breaking technique. What’s more, it is a nice pleasantry that makes a good impression. Have you ever experienced an uncomfortable pause while having a conversation? An inconsequential remark can fill that awkward silence and warm things up again. Find out the DOs and the DON’Ts of making small talk as well as useful phases in English and turn chatter into much more!

Small talk DOs.

Timing

• Pick a time when people look available.
• Make small talk to break awkward silences.
  
  

Body language

• Read body language and social cues.
• Loosen up!
• Make eye contact.
• Positive arms and hands, i.e. open.
  
  

Topics

Opt for topics that are neutral, lighthearted and safe.

• Observations.
• Remarks about your day.
• Current events.
• Hotspots, films, music, books, etc.
• Work.
  
  

Language

• Informal but polite.
• Friendly tone.
• Repeat their name.
• Ask questions.
  
  

Small talk DON’Ts.

Timing

• Don’t interrupt.
• Don’t make small talk when people seem to be carrying out important tasks.
• Don’t end the conversation too abruptly.
  
  

Body language

• Don’t cross your arms or put your hands on your waist.
• Don’t face away from people.
• Don’t stare!
• Don’t constantly check your phone.
  
  

Topics

Some topics are off-limits while others are too hot to handle without rocking the boat. Try to avoid the following:

• Critical observations.
• Money.
• Politics.
• Religion.
• Intimate info.
  
  

Language

• Don’t stay silent!
• Don’t overstep the level of intimacy you share with your counterpart.
  
  

More than just small talk.

Being adept at exchanging pleasantries in English can help you turn casual chats into meaningful conversations. Ultimately, these will in turn, build connections you may capitalise on. No wonder it is an essential social bonding skill and strategy. So, do ask questions that spark authenticity and promote open and honest communication. Stay tuned!

Do you want to practise making small talk? Get in touch!


The art of asking! Learn useful expressions to make requests and offers.

https://www.psychologytoday.com/us/blog/out-the-ooze/202001/why-small-talk-is-big-deal

https://www.cnbc.com/2019/03/07/stop-asking-how-are-you-harvard-researchers-say-this-is-how-successful-people-make-small-talk.html

https://smallbusiness.chron.com/importance-business-etiquette-2900.html